Pet Supplements
Refund & Returns Policy

Refund & Returns Policy
Last Wishes Mobile Vet

Effective Date: 1 October 2026

At Last Wishes Mobile Vet, we are committed to providing high-quality pet supplements and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

1. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws. If a product is faulty, damaged, misdescribed, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.

2. Returning Unopened Products

We will accept returns of unopened and unused supplements within 14 days of delivery provided that:

  • The product remains sealed, unopened, and in its original packaging.

  • The product is in a resaleable condition.

  • Proof of purchase is provided.

Once the returned product has been received and inspected, a refund will be issued to the original payment method within 5-10 working days.

3. Opened Supplements

Due to health, hygiene, and safety reasons, we cannot accept returns or offer refunds on:

  • Opened supplement containers.

  • Products with broken seals.

  • Products that have been partially used.

  • Products that have been stored incorrectly after delivery.

This policy helps ensure the safety and integrity of all products supplied to our customers.

4. Damaged, Faulty or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging where applicable.

After review, we may offer:

  • A replacement product.

  • A full refund.

  • A partial refund where appropriate.

5. Adverse Reactions

Every pet is unique and individual responses to supplements may vary. If you believe your pet has experienced an adverse reaction:

  • Discontinue use immediately.

  • Seek veterinary advice if necessary.

  • Contact us with details of the product and reaction.

Refund requests relating to adverse reactions will be assessed on a case-by-case basis. We may request additional information, including veterinary records where appropriate.

6. Return Shipping Costs

  • Customers are responsible for return postage costs unless the product is faulty, damaged, or supplied incorrectly.

  • We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

7. Refund Processing

Approved refunds will be made to the original payment method used at the time of purchase.

Please allow:

  • Up to 5 working days for us to process the refund.

  • Additional time for your bank or payment provider to complete the transaction.

8. Subscription Orders (If Applicable)

Subscription orders may be cancelled at any time before the next scheduled dispatch date. Once an order has been shipped, the standard returns policy will apply.

9. Contact Us

For any questions regarding returns or refunds, please contact:

Last Wishes Mobile Vet
Email: lastwishesmobilevet@gmail.com
Website: lastwishesmobilevet.co.uk

Goodwill Guarantee

At Last Wishes Mobile Vet, your pet's wellbeing is our priority. If there is ever a concern regarding one of our supplements, we encourage you to contact us directly. We will always aim to find a fair and reasonable solution wherever possible.